Returns & Exchanges

At Sony Parts, we want to ensure your electronic repairs are successful by offering a 30-day return window for all genuine components and accessories. If your part is defective or incorrect, we provide a streamlined exchange process to get your devices back in working order.

Return Process

• 1.
  Initiate Return Request

  Log into your account and navigate to your order history to select the specific Sony component you wish to return and obtain an RMA number.

• 2.
  Pack with Care

  Secure the part in its original anti-static packaging and place it inside a sturdy shipping box with sufficient padding to prevent transit damage.

• 3.
  Affix Shipping Label

  Print your prepaid shipping label from the confirmation email and attach it clearly to the outside of the package, ensuring the RMA number is visible.

• 4.
  Inspection and Refund

  Once our technicians verify the part's condition and serial number, your refund or replacement will be processed within 3-5 business days.